Refund policy

 

  • WhatsApp number kya hai?
    Exchange request ke liye humein WhatsApp par contact karein. Order details aur issue share karein taake team request process kar sake.
  • Exchange courier charges kis ke zimay hain?
    Agar product faulty/damaged ho ya quality issue ho, to exchange ke courier charges CHARMÉ bear karega. Change-of-mind/size/color preference ki surat mein applicable courier charges customer bear karega.
  • Change-of-mind exchange allowed hai ya nahi?
    Yes, change-of-mind exchange allowed hai, provided product unused, undamaged aur original condition/packaging mein ho. Applicable shipping charges customer ke zimay honge.
  • Refund available hai ya sirf exchange?
    Refund available nahi hai. CHARMÉ par eligible cases mein exchange only available hai.
  • Sale items ka exchange hota hai ya nahi?
    Sale items bhi exchangeable hain, provided item exchange policy ki conditions fulfill karta ho.