1. What products does Charmé offer?
Charmé offers stylish and practical women’s handbags designed for everyday use, work, casual outings, and special occasions.
2. Do you deliver all across Pakistan?
Yes, we deliver to major cities and most areas across Pakistan.
3. Do you offer Cash on Delivery?
Yes, Cash on Delivery is available across Pakistan. Please provide your correct phone number and complete address when placing an order.
4. How long does delivery take?
Orders are usually delivered within 3–5 working days. Delivery to remote areas may take slightly longer.
5. How can I track my order?
Once your order is dispatched, you will receive a tracking ID through WhatsApp, SMS, or email. You can use it on our Track Order page.
6. How will my order be confirmed?
Our team may contact you through WhatsApp or phone to confirm your order before dispatch.
7. Can I cancel or change my order?
You can request a cancellation or change before your order is dispatched. Once the parcel has been shipped, changes may not be possible.
8. Do you offer returns or exchanges?
We offer exchanges according to our Return and Exchange Policy. The product must be unused, undamaged, and returned with its original packaging and tags.
9. What should I do if I receive a damaged or incorrect product?
Please contact us within 24 hours of receiving your parcel. Share your order number along with clear pictures or an unboxing video so our team can assist you.
10. Are the product colours exactly the same as shown in pictures?
We make every effort to display accurate colours. However, the actual shade may vary slightly due to lighting, photography, or your screen settings.
11. What material are the bags made from?
The material may vary depending on the product. Material and product details are mentioned on each product page.
12. How can I take care of my Charmé bag?
Keep your bag away from water, direct sunlight, perfumes, and harsh chemicals. Store it in its dust bag and avoid overfilling it to maintain its shape.
13. Can I open the parcel before payment?
Open-parcel service depends on the courier company and the selected delivery service. Please contact our customer support before placing your order for confirmation.
14. How can I contact Charmé?
You can contact us through our website’s Contact Us page, WhatsApp, Instagram, or email. Our customer support team will assist you as soon as possible.